Guide for Survey Questions

OnVoard supports variety of questions for surveys. 

Each question will have type and variant that needs to be configured. For certain question variants, a mode must be specified as well.

Question Types

Below are the supported question types.

  • Text - Questions that requires text input as answer
  • Selection - Question with selection options. Will use checkboxes or radio buttons.
  • Scale - Scale related questions like NPS, CSAT, CES, Smileys and 5-star Ratings.

Question Variants

 The following variants will be available for each question types.

Text

  • Single-line Text - Question with 1 line answer. Similar to input.
  • Multi-line Text - Question with multi-line answer. Similar to textarea.
  • Email - Question that requires email as answer.
  • URL - Question that requires url as answer.

Selection

  • Single Selection - Question with single selected answer. Similar to radio buttons.
  • Multiple Selections - Question with multiple selected answers. Similar to checkbox.

Scale

  • Binary Scale - 2 options available for selections. Examples: Happy/Sad Smileys, Like/Dislike, Recommend/Doesn't Recommend, Agree/Disagree
  • 3-point Scale - 3 options available for selections. Examples: Great/Neutral/Bad, Like/Neutral/Dislike
  • 5-point Scale - 5 options available for selections. Examples: 5-Star Ratings, CSAT
  • NPS - NPS question with answer ranging from 0 to 10.

Question Mode

Mode determines how will be question be display. It will only be used for some scale question variant.

Text Options

Use text to display options for questions. Will be available for the following variant:

  • Binary Scale
  • 3-point Scale

Numeric Options

Use numeric values to display options for questions. Will be available for the following variant:

  • 5-point Scale

Reactions

Use smileys to display options for questions. Will be available for the following variant:

  • Binary Scale
  • 3-point Scale
  • 5-point Scale

Star Ratings

Use 5-star ratings to display options for questions.. Will be available for the following variant:

  • 5-point Scale

Examples

Below are some examples of how questions shows up on various distribution channels.

  • One Click Email (Distribution)
  • Scale (Type)
  • 3-point Scale (Variant)
  • Text Options (Mode)

  • One Click Email (Distribution)
  • Scale (Type)
  • 5-point Scale (Variant)
  • Numeric Options (Mode)

  • Slide-In Web (Distribution)
  • Selection (Type)
  • Single Selection (Variant)