Playbook: Get notified for negative reviews
You can use workflows to get notified for incoming negative reviews. You can get notified via:
Before you begin
- If you intend to get notified via Slack, ensure that you have setup Slack connection.
- Check that you are in Starter Plan or above. This is required in order for workflows to be executed.
- Go to workflows page and add a new workflow.
- For event type, select Review (Created)
- To only get notified for negative reviews, you can add conditions to filter review score values 0-star, 1-star, 2-star and Doesn't Recommend.
- Select action to be triggered. In this case, it would be your preferred channel to get notified.
- Workflow will be executed whenever a new review is added to our system.