Playbook: Get notified for negative reviews

You can use workflows to get notified for incoming negative reviews. You can get notified via:

  • Email
  • Slack

Before you begin

  • If you intend to get notified via Slack, ensure that you have setup Slack connection.
  • Check that you are in Starter Plan or above. This is required in order for workflows to be executed.


  1. Go to workflows page and add a new workflow. 
  2. For event type, select Review (Created)
  3. To only get notified for negative reviews, you can add conditions to filter review score values 0-star, 1-star, 2-star and Doesn't Recommend.
  4. Select action to be triggered. In this case, it would be your preferred channel to get notified.
  5. Workflow will be executed whenever a new review is added to our system.